Help

Help, I can't access the Red Tent.

When you register you will receive an email that includes a link to the online event page.
On this page, there is a countdown to when the event starts.

On Saturday at 9:55am click the link to the Zoom meeting.
The Zoom link is only active 5 minutes before the event starts.
You'll either go to a waiting room or be admitted directly into the Red Tent.

NOTE: If your Zoom account does not have the same email address as your Eventbrite account, you won’t check in.
Send me an email at info@debrajones.ca and I'll manually check you in.

Where's my ticket?

The fastest way to get your ticket is to find your order confirmation email. You can also check your Eventbrite account or the Eventbrite app. If you still can't find your tickets, email info@debrajones.ca and ask to send a link. Please be patient, we'll get you in!

— Search for an email from orders@eventbrite.com

TIP: If you have more than one email address, you may have used a different email to place your order. Check the email account for each to find your order confirmation.

— Check your Eventbrite account

Computer (desktop/web):

  1. Go here.
  2. Enter the email address you used to register.
  3. Click “Get started”.
  4. Enter your password.
  5. Find your order (under Tickets).
  6. Click the event name.
  7. The link becomes active 5 minutes before the event.

Mobile (iOS):

  1. Download the Eventbrite App.
  2. Open the app on your device.
  3. Enter the email address you used to register.
  4. Enter your password.
  5. Tap the “tickets” icon (in the app footer).
  6. Find your order (under “Upcoming” or “Past tickets”). The tap to select.
  7. View registration information, event information (date and location), add to calendar, view the event listing.
  8. The link becomes active 5 minutes before the event.

Mobile (Android):

  1. Download the Eventbrite App.
  2. Open the app on your device.
  3. Enter the email address you used to register.
  4. Enter your password.
  5. Tap the profile icon (far-right side of the bottom toolbar).
  6. Find your order (upcoming events show first. Swipe up to reference tickets registered to past events).
  7. Tap the “tickets” icon to select.
  8. View registration information, event information (date and location), add to calendar, view the event listing.
  9. The link becomes active 5 minutes before the event.
NOTE:
- If you haven't set a password for your account, Eventbrite will email you a link to set it.
- If you've forgotten your password, reset it.

-If you STILL can't access the Red Tent, send an email to info@debrajones.ca and request a manuallink. Please be patient, we'll get you in.

Have a question?

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